Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Payment options:

We accept payment via Paypal, cheque or postal order (cheque clearance required, before an order is dispatched), cash on collection and card payments over the phone.

Delivery information:

Due the fact that many of our handmade items are specifically made to order, delivery can take up to 4 weeks at busy times. We will endeavour to complete your order sooner if possible, but if your item is required for a special occasion, please check availability before ordering.

Stocked items will be dispatched within 2 working days under normal circumstances. Items which may be out of stock at the time of picking, will be placed on back order, or monies refunded to the customer, whichever they prefer.

You will receive notification via email once your order has been despatched, or you can log into your account at any time to view the status of your order.

Order processing:

We process orders where ever possible in the order of date placement, however we may occasionally 'juggle' orders at our descretion.

Returns & refunds:

If for any reason you are dissatisfied with your purchase then please contact us within 7 days of receipt of your products so as we can rectify the problem. Please complete the returns form from the link on our homepage and give the appropriate details.

If it is just a case that you have changed your mind about a handmade product, due to the bespoke nature of the items and the fact that they are handmade to order, a refund of postage costs will not apply.

Errors made on the part of Karacter Krafts, or faulty goods, will include postage refunds or a replacemnet item being sent at the cost of Karacter Krafts.

Security:

We are committed to protecting your privacy & only collect data about yourself in order to process your order, or for subscription to our newsletter. We do not give your details out to any third party. We will only require your name, address & telephone details in the case of your account setup.

Copyright:

All toppers are designed & hand made by Kathryn Sturrock of Karacter Krafts Ltd. All sizes stated are for a guide only as due to items being hand made its difficult to get any topper to an exact size. Colours may also vary to that shown in the photos so if you are requiring toppers for any one occasion then please order them together to ensure a match.

You may use the handmade flatbacked toppers on cards, giftware etc for resale but the design itself CANNOT be reproduced or copied in any way, shape or form. We DO NOT allow the purchase of cake toppers, to be re-sold at profit. They are sold specifically for personal use.

We DO NOT permit the copying of images and photographs from our site. All images are protected by copyright law, as are the designs themselves.

If we feel that our designs are copied in any way and an infringement of copyright occurs, then we may take any legal steps necessary to stop this infringment.